Membership Account Specialist (New Position)
Division: Business Development
Department: Membership
Reports to: Director, Membership Care Employment
Type: Full-Time
Location: Ottawa, Ontario
The Membership Account Specialist is a primary point of contact for CADSI members and prospective members, providing responsive, knowledgeable and personalized support throughout their relationship with the association.
Reporting to the Director, Membership Care, the Specialist will support prospective members through the application and approval process, onboard new members and provide ongoing account support to an assigned portfolio of member companies.
The Specialist will develop a strong understanding of each member's organization and needs, helping them navigate CADSI's programs, events, services and commercial opportunities. Working across CADSI, the Specialist will connect members with the appropriate teams and ensure they receive a coordinated and high-quality member experience.
Membership Applications & Onboarding
• Serve as a front-line contact for companies interested in joining CADSI and respond to membership inquiries.
• Guide prospective members through CADSI's membership application process and explain membership requirements, benefits and opportunities.
• Review and screen membership applications for eligibility and approve applications in accordance with established CADSI policies and criteria.
• Coordinate the onboarding of new members and ensure they receive a welcoming and informative introduction to CADSI.
• Help new members understand and begin accessing the programs, services, events and opportunities available through their membership.
Member Account Management
• Serve as a primary point of contact for an assigned portfolio of CADSI member companies.
• Develop an understanding of member organizations, their priorities and their relationship with CADSI.
• Provide ongoing support throughout the membership lifecycle and respond to questions, requests and service needs.
• Proactively connect members with relevant CADSI programs, events, resources and opportunities.
• Maintain regular contact with assigned members and help ensure they continue to understand and realize the value of membership.
Member Service & Navigation
• Provide responsive, professional and solutions-oriented service to members contacting CADSI.
• Act as a member's internal navigator, connecting them with the appropriate CADSI team when specialized support is required.
• Identify member interest in opportunities such as sponsorship, exhibit space, advertising, international programming and events and facilitate a seamless introduction to the appropriate team.
• Follow member inquiries through to resolution and help ensure effective hand-offs between departments.
• Identify recurring questions, challenges and service gaps and share them with the Membership Care team.
Member Information & Insights
• Maintain accurate and current information about assigned member accounts within CADSI's membership management system.
• Capture relevant member interactions, interests and needs to strengthen CADSI's understanding of its membership.
• Work with the Manager, Membership Insights to support strong data quality and effective use of member information.
• Share member feedback and intelligence with the Manager, Member Engagement and Director, Membership Care to support broader outreach and engagement initiatives.
Other Duties
• Support membership outreach, retention and engagement initiatives as required.
• Represent CADSI at member and industry activities where appropriate.
• Undertake other duties and responsibilities as required, including occasional travel.
• Assist with event execution on an as-needed basis, supporting setup, breakdown, and operational requirements.
• University degree or college diploma in business, communications, customer service or a related field, or an equivalent combination of education and experience.
• 2–4 years of experience in customer service, account management, membership services, business development or a related field.
• Demonstrated ability to develop positive and professional customer or member relationships.
• Strong customer-service orientation and commitment to delivering a high-quality experience.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple accounts, inquiries and priorities simultaneously.
• Strong judgment, attention to detail and problem-solving skills.
• Experience within an association, membership organization or B2B environment is considered an asset.
• Knowledge of Canada's defence and security sector and bilingualism in English and French are considered assets.
Member Service: Provides responsive, knowledgeable and solutions-oriented support throughout the member relationship.
Account Management: Develops an understanding of assigned members and proactively supports their needs and engagement.
Relationship Building: Creates positive, trusted and professional relationships with members and prospective members.
Navigation & Problem Solving: Understands member needs and connects them quickly with the right CADSI resources and opportunities.
Organization & Follow-Through: Effectively manages multiple member accounts, requests and commitments through to completion.
Collaboration: Works across CADSI to provide members with a seamless and coordinated experience.
This is a full-time, permanent position with a competitive compensation package that includes:
• Annual salary of $70,000–$80,000, commensurate with experience
• 9% discretionary annual performance bonus
• Comprehensive health and dental benefits
• Health and wellness credit
• RRSP matching program
• Competitive vacation and paid time off
• Professional development opportunities
• Flexible hybrid work environment
• Seasonal remote-work opportunities
Additional details regarding CADSI’s compensation and benefits program will be discussed during the interview process.
YOUR WORKING ENVIRONMENT
CADSI offers a flexible, collaborative working environment that combines in-office and remote work. Employees are provided with ergonomic workstations and the tools required to succeed in their roles.
Our culture values collaboration, accountability, professional growth, and the opportunity for employees to make a meaningful contribution to an organization experiencing significant growth and transformation.
CADSI is committed to fostering a diverse, inclusive, and accessible workplace. We welcome applications from qualified candidates of all backgrounds and encourage applications from women, Indigenous peoples, racialized persons, persons with disabilities, members of the LGBTQ+ community, and others who contribute to the diversity of organization.
CADSI is committed to providing an accessible recruitment process. Accommodation is available upon request for candidates participating in all stages of the selection process.
HOW TO APPLY
To be considered for this position, please submit your resume and a cover letter of no more than two pages addressing the following:
• Why you are interested in joining CADSI.
• How your experience, skills, and background prepare you to succeed in this position.
• Examples that demonstrate your results-oriented approach and ability to deliver meaningful outcomes.
• Your compensation expectations.
Applications should be submitted by email to applications@defenceandsecurity.ca no later than October 12, 2026, at 11:59 p.m. ET.
We thank all applicants for their interest. Only candidates selected to participate in the interview process will be contacted.
The Canadian Association of Defence and Security Industries (CADSI) is the national voice of Canada's defence and security industries, representing more than 1,700 companies across Canada.
Canada’s defence and security industries employ more than 81,000 Canadians and generate approximately $17.3 billion in annual revenues, with approximately half derived from exports.
Learn more at defenceandsecurity.ca or follow CADSI on LinkedIn.
USE OF ARTIFICIAL INTELLIGENCE IN RECRUITMENT
CADSI does not typically use artificial intelligence (AI) as part of its recruitment process. In limited circumstances, AI-assisted tools may be used to support elements of the screening, assessment, or selection process.
