CADSI News Story

CADSI Hiring a Member Relations Specialist

Job description

The Members Relations Specialist (MRS) is responsible for maintaining effective customer service for all internal and external CADSI relationships by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department
  • To manage and continually improve Members Service experience for CADSI members and ensure the association remains a world class leader in Customer service at the premium end of the association industry
  • This position will report to the Member Service Manager
  • The Member Relations Specialist is responsible for broad range customer relation duties in support of CADSI membership

Duties and Responsibilities

  • Member Relations
  • Develops and coordinates annual membership and targeted campaigns
  • Develops and coordinates plans for retention of existing members and growth of new members
  • Manage and maintain a multifaceted prospect pipeline and verbalize the appropriate value proposition for each
  • Communicate full advantages of membership, services and programs to prospective members
  • Provide a seamless transition for new members while working in tandem with membership implementation
  • Providing feedback and suggested improvements to Customer Service Manager on related issues
  • Prepares product or service reports by collecting and analyzing customer information
  • Provide regular reports on membership development activities and quantifying results
  • Develop membership promotional materials in coordination with key departments, including brochures, member kits, and membership cards
  • Oversees member issues and ensure effective and long-term problem resolution
  • Develops and implements procedures pertinent to the effective and efficient operation of the Customer Service Department
  • Finds new ways to provide meaningful value for members
  • Manage and oversee annual mentorship award
  • Manage and oversee recognition of outstanding members
  • Monitors programs and procedures to ensure on-time delivery and customer satisfaction
  • Maintains in-depth working knowledge of CADSI’s systems and processes
  • Input new prospect information and maintain account information in organization’s CRM system
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Works continually towards self-development to stay current on customer service practices
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Performs other related duties as assigned


  • University graduate in business management, sales or an equivalent combination of education, training and experience, or a related field an asset
  • Minimum of five years’ experience
  • Experience in developing sales and customer service related team and programs
  • Knowledge of the defence and security industrial sector an asset
  • Effective management of budgets and schedules
  • Demonstrated desire for continuous learning and improvement

Skills/Certification/Specialized Knowledge

  • Bilingual essential (English/French)
  • Research skills
  • Effective written, verbal and listening communication skills
  • Excellent project management and organizational skills, with the ability to manage time and multitask effectively
  • Must possess excellent writing skills and be an effective communicator among a diverse constituency
  • Database management and analysis
  • Knowledge and training in CRM tools is an asset

How to Apply

To be considered for this position, please submit your resume and a cover letter of no more than two pages that addresses the following points:

  1. Why you want to work for the CADSI.
  2. How your background and skills ideally suit you to fulfil this position.
  3. Ways in which your work experience demonstrate your result-oriented professional approach.
  4. Salary expectations.

Submissions should be sent by email to by no later than midnight EDT on Monday September 24, 2018. Only applicants who are selected for an interview will be contacted. Download as PDF.


The Canadian Association of Defence and Security Industries (CADSI) is the national industry voice of more than 900 Canadian defence and security companies that produce world-class goods, services and technologies made across Canada and sought the world over. The industries contributes to the employment of more than 60,000 Canadians and generate $10 billion in annual revenues, roughly 60 per cent of which come from exports. To learn more about CADSI and Canada’s defence and security industry, visit and follow us on Twitter at @CadsiCanada.

Posted 2018-09-17
Last Modified 2019-01-16 10:42